Conflict Resolution – Level 1 – Online CPD Course

This conflict resolution e-learning course should be completed by those who work in health and social care services including:

• NHS medical, nursing, AHP and care staff
• Locum doctors and nurses
• Locum allied health professionals (AHPs)
• Agency nurses
• Agency workers
• Healthcare assistants
• Support workers
• Care assistants
• Nursery staff
• Teachers and teaching staff
• Community services

Our online conflict management courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid work in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses, and healthcare assistants can also complete these e-learning courses.

These conflict management training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.

What is conflict?

Conflict refers to some form of friction, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.

Conflict can arise between members of the same group, known as “intragroup” conflict, or it can occur between members of two or more groups and may involve violence, and interpersonal discord conflict. This arises from a specific course. Routine group interaction is first disrupted by an initial conflict, often caused by differences of opinion, disagreements between members or scarcity of r in some cases gives way to a conflict resolution stage, after which the group can eventually return to routine group interaction

What is conflict resolution?

Conflict resolution is conceptualised as the various methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation.

Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed. Cognitive resolution is the way disputants understand and view the conflict, with beliefs and perspectives and understandings and attitudes. Emotional resolution is in the way disputants feel about a conflict, the emotional energy.

Behavioural resolution is how one thinks the disputant’s act and their behaviour. Ultimately, a wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding.

What are the Skills for Health’s UK “Core Skills Training Framework” (CSTF)?

There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, Octrac Consulting works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF).

This online conflict resolution course was developed in line with the CSTF learning outcomes.

Why choose our accredited e-learning courses?

The benefits of using our accredited e-learning courses in the workplace include:

• National Skills Academy for Health national delivery partner
• The UK accredited e-learning provider
• An approved UK training centre
• Ofqual accredited qualifications
• Nationally recognised CPD certificates
• Free blended learning environment to support existing training
• Access your online training immediately
• The highly interactive e-learning portal
• Substantial cost reductions (no travel fees & other expenses)
• Embrace the benefits of eLearning for healthcare providers
• Significant man hour reductions
• Online training only takes as long as the learner’s needs
• Low carbon footprint through e-learning
• Over 1000 online CPD courses
• Repository of online learning materials and assessment
• Fully qualified and experienced trainers, instructors and assessors
• Subject matter experts and content developers
• Convert your existing classroom courses to e-learning courses
• All training courses are based on the latest guidance and best practice