Interpersonal Skills – Online CPD Course

£19.90

Category: General Health and Safety Courses

Description

Interpersonal Skills – Online Training Course – Interpersonal Skills in the Workplace – Soft Skills in the Workplace

We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants in this e-learning course will identify ways of creating a powerful introduction, remembering names, and managing situations when you have forgotten someone’s name.

Study method – Online, self-paced (4-6 study hours)

Course format – Online (24/7 access), modular

Course Duration – Part-time (1-year access)

Qualification – CPD certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smartphones

Awarded Body – CPD Accreditation Service (UK)

Interpersonal Skills - Online Training Course - Interpersonal Skills in the Workplace - Soft Skills in the Workplace - The Octrac Consulting -

Interpersonal Skills Course Aims

This comprehensive interpersonal skills elearning course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Interpersonal Skills Course Objectives

The objectives of this interpersonal skills online course are to:

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power.
Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
Identify the skills needed in starting a conversation.
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
Learn tips in making an impact through powerful first impressions.

What is Covered in this Course?

This online interpersonal skills course covers the following:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Verbal Communication Skills

Listening and Hearing: They Arenâ€™t the Same Thing
Asking Questions
Communicating with Power

Module Three: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
Itâ€™s Not What You Say, Itâ€™s How You Say It

Module Four: Making Small Talk and Moving Beyond

The Four Levels of Conversation

Module Five: Moving the Conversation Along

Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

Module Six: Remembering Names

Creating a Powerful Introduction
Using Mnemonics
Uh-Ohâ€¦Iâ€™ve Forgotten Your Name

Module Seven: Influencing Skills

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

Module Eight: Bringing People to Your Side

A Dash of Emotion
Plenty of Facts
Bringing It All Together

Module Nine: Sharing Your Opinion

Using I-Messages
Disagreeing Constructively
Building Consensus

Module Ten: Negotiation Basics

Preparation
Opening
Bargaining
Closing

Module Eleven: Making An Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

What are Interpersonal Skills?

“A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways”

Why Choose Our Online Training Courses?

All our e-learning courses can be accessed on any electronic/computerised device.

Study anywhere, in your own time and at your own pace!
Easy to follow and understand
Only 4-6 hours recommended study time
1-year access to course & learning materials
Access your course anytime, anywhere & on any device
Complete course on a desktop computer, laptop, tablet or smartphone
Additional references and downloadable materials available
CPD accredited certification on completion

Course Accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

Organisational e-Learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how the Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

set up a FREE blended learning environment;
upload essential documents;
upload individual and group learners;
manage learners, including tracking progress
review who has completed training
download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.